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POLICIES

CANCELLATIONS, LATE-RESCHEDULE, AND NO-SHOW POLICIES

 

SugaringLA must strictly enforce its 24-hour cancellation policy as a courtesy to our stellar Sugaristas & classy clients.

 

*Your appointment time is reserved exclusively for you, so please understand that "no-shows" and late cancellations are an inconvenience to both our Sugaristas and turned-away clients. When late cancellations and no-shows happens, our Sugaristas miss out on the possibility of filling the appointment time, and other clients lose the opportunity to receive services. For this reason, a valid credit card number is required at the time of booking your appointment.

 

*Life can be unpredictable, and we understand that occasional schedule adjustments are necessary. Therefore, we simply request at least 24 hours advance notice for any changes or cancellations. If you change or cancel your appointment less than 24 hours prior to the appointment time, or simply do not show up for your appointment, there will be a fee of 50% of the total booked service(s) charged to your credit card. SugaringLA is compassionate and understanding, so we may extend a one-time waiver of this fee as a courtesy at our sole discretion.

 

*"If you do not show up for your appointment within 5 minutes of your reserved appointment time, we will need to consider that a "no-show"...unless we can fit you in before the next appointment or with a different Sugarista.

 

*If you schedule your appointment within 24 hours of your appointment time, a cancellation fee of 50% of the total booked service(s) will apply if you do not give us notice of at least three (3) hours before your appointment time.

 

*Also as courtesy to our clients, we typically try to send both text and email confirmations about 48 hours prior to your appointment. However, even if we are unable to contact you or you do not receive a confirmation text or email reminder, the appointment for your service(s) will remain booked. It is your sole responsibility to remember your appointment time and to adhere to SugaringLA’s cancellation policy.

 

*This policy is enforced as a courtesy to let other clients know our availability, as well as to respect the time of our SugaringLA Sugaristas. All SugaringLA policies are displayed in our salons, on our website, and in your email confirmation. SugaringLA reserves the right to change, add, remove, or otherwise modify our policies at any time without prior notice.

 

If you need to cancel or reschedule your appointment, please contact us at the location in which you are booked and we will happily make those changes for you:

 

Santa Monica ~  (310) 795-2585

Manhattan Beach ~  (310) 795-9125

West Hollywood ~ (323) 739-4153

Carlsbad ~  (760) 213-8860

Encinitas ~  (760) 456-9319

 

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