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FAQs

CAN I FILL OUT THE CLIENT WAIVER AHEAD OF TIME?

Get a jump on things - fill this form out by clicking on the button below prior to your visit to save time.

WHAT IS THE DIFFERENCE BETWEEN A BRAZILLIAN, EXTENDED AND BIKINI?

 We offer these above, as well as variations on them. Please click here to view our diagram for an explanation of each.

 

 

IF I'M USING ACCUTANE, CAN I STILL SUGAR?

 Sorry, but no. Accutane effects the whole body causing severe dryness. Wait at least 6 months after discontinuing use.

 

 

HOW OFTEN DO I SUGAR?

 Because sugar can remove very short hair, in what's called the antigen stage (pulling from the root). That starts to deplete the

hair follice after time, resulting in your treatments being further apart.Typically 3-6 weeks, but it can vary from person to person.

 

 

CAN I SUGAR IF I'M PREGNANT?

 You sure can. There are no toxic chemicals that could possibly enter your blood stream.

 

 

CAN I SUGAR IF I'M MENSTRUATING?

 Yes, But you will typically be much more sensitive.

 

 

WHAT IF I'M USING RETIN-A OR RENOVA?

 These products cause thinning and shedding of the skin. Please wait after the initial shedding process has ended,about 25 days.

GENERAL SALON POLICIES

 

* These are also posted in all of our salons in case you miss it here!

 

ETHICS & VALUES WITHOUT COMPROMISE

At Sugaring LA our goal is to ensure every client receives a stellar upscale service from booking, to treatment, to check out. We strive to create the ideal environment for both clients and staff alike. Below you will find all the sweet details pertaining to Sugaring LA and our everyday goals.

 

 

OUR 100% ORGANIC PASSION

Since our humble beginnings, Sugaring LA has focused on clean and organic sources for everything ranging from our retail and back bar products to the cleaning supplies we use to keep our treatment rooms as perfectly clean as possible. We stand in a firm belief that beauty doesn’t have to compromise your personal health and wellbeing. We use only natural products containing the purest of ingredients and properties. Our custom sugar paste is created using only organic lemon, sugar, and water - making it the best hair removal option for even the most sensitive of skin types. Your journey with sensitive skin is probably what has led you here. With all the current knowledge of how harsh chemicals are for our bodies – you’ll find calming assurance in knowing our plant-based ingredients are cultivated free from harmful

chemicals. All Sugaring LA products list ingredients individually, so you know exactly what you’re putting on your skin. These nutrient enriched ingredients are full of beneficial properties such as anti-oxidants, anti-inflammatory, and anti-septic qualities. By creating our products sans chemical it allows every skin type to enjoy happier and healthier skin.

 

 

PROUDLY PRISTINE

We take great pride in our beautiful salon and strive to deliver that truly clean experience for each client. Hair removal in general may feel like a very intimate service and we do our best to make you feel at ease, and that really starts with a comfortable, clean space. Looking past the top layer, you will notice all of our procedures are meticulously detailed and put in place to ensure a pristinely clean environment. All instruments used during service are disinfected with barbicide and cleansed with water before every new client. After every service, our beds are thoroughly disinfected using verified medical grade CaviCide wipes. You’ll find our entry lobby to always pass the white glove test and our bathroom to be sparkly clean. It is our promise that you’ll leave feeling more fresh than when you came in.

 

 

SALON ETIQUETTE

We kindly suggest arriving 10 minutes prior to your scheduled appointment time to allow for traffic annoyances, parking, and checking-in. We offer a 5-minute window for late arrivals; after 5 minutes, appointment accommodation is dependent upon sugarist availability. Should you miss your appointment, the front desk will try their best to find a new availability in our books.  We love to keep a calm and comforting vibe in our salons so we politely ask for cell phones and other devices to be silenced when entering salon space; and as a courtesy to other clients we ask necessary calls be answered outside so that we can keep that calm quiet vibe flowing all day long! We are confident in our sugarists abilities to offer a stellar service and  therefore clients are kindly given the opportunity to leave gratuity for their service. Suggested gratuity for a stellar  sugaring service is anywhere from 15-20%.

 

 

APPOINTMENT PREPARATION

Sugaring works best on clean skin, that’s why we ask you to come in fresh and ready for service. Our paste adheres best to cleansed skin – this means no lotions, potions, oils, etc! Busy day and don’t have the time to cleanse prior to visit? We have you covered! Our restroom facility is well stocked with amenities to help make you feel refreshed and ready for your sugaring service.

 

 

PERIOD BLUES

Did you wake up this morning ready for your sugaring appointment only to find that your monthly bill has arrived regrettably early? No stress! Our experienced sugarists have no problem sugaring you during that time of the month. While some clients do just fine after popping some ibuprofen, we understand that not everyone is the same. Sensitivities are heightened during this time of the month and you might feel uncomfortable during your sugaring treatment. If this is the case, we will be more than happy to reschedule your appointment and waive the late cancellation fee - just let us know!

 

 

PET POLICY

We certainly love our four legged friends, but state board regulations strictly do not allow animals within treatment rooms. In addition to regulations, we must respect our clients that might have allergies; or simply don’t love dogs. If you are unable to avoid bringing your furry friend, our front desk can play temporary parent until your appointment is finished.

 

 

OUR PRICING

We understand that the price tag associated with our services is a little higher than other salons that offer slightly similar services. There is a good reason for this! First and foremost, we pride ourselves in creating an all organic and non-toxic  environment in every single one of our sugaring studios so that every client can receive the best treatment. Every single one of  our sugarists have been through extensive training with Danielle, our CEO and fearless leader, where they learn how to sugar using   OUR signature Sugaring LA sugaring technique. Our coveted technique is much different than traditional waxing in that it gives you quicker, long term hair refinement with frequent treatments. You really won’t find flawless result like this anywhere else, promise!

 

Most importantly, we work very hard to provide our employees with the same type of experience as the one you receive. We wouldn’t be here today without our amazing sugarists and front desk staff! They keep us feeling grateful for the positive experiences we get to deliver to our clients every single day.

 

We strongly believe in a positive company culture that promotes team equality with collaboration and as a result, every sugarist is treated respectfully as they are such an important part of the team. Our sugarists work 6-8 hour shifts and we make a very emphatic point to compensate our staff well above industry standards. As a female owned and driven company, our careers are important to us and we strive to uphold a company vibe where all employees feel like they can earn a livable wage, have health insurance and sick days, take time off to de-stress, travel or enjoy time with family. We love to empower our employees to go above and beyond as we continue to grow as a company. Passion, creativity and hard work never go unnoticed and are always rewarded. We stand firmly and lovingly beside our company culture and wonderful employees and will continue to offer them an experience that is just as stellar as yours. We hope this conversation about equality and happiness in the workplace continues to flourish in a strong and positive way. Thank you so much for your understanding and overflow of support. If you have any questions or concerns please feel open to reach out to us at hello@sugaringla.com

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